Travel information

E-Tickets

Once you’ve booked with Sharp, everything is kept simple.

Your e-ticket and booking confirmation will be sent to you by email shortly after your booking is completed. There’s nothing you need to print or bring with you on the day — we’ll have your details on file.

If you haven’t received your booking confirmation within 48 hours, our Reservations team is here to help.

Please note:

• A valid photo ID is required at check-in
• You do not need to present your e-ticket at the airport

We recommend checking your confirmation email before travel to confirm departure times and details

View the full terms and conditions relating to e-tickets.

Terms and conditions

If you have any questions before you travel, our team is always happy to assist.

Reservation team

Getting there on time

It is essential that all customers arrive at the airport with enough time to check-in before their flight.

Reservations Team

Please note that photo identification will be required at check in, you do not need your e-ticket to check in.

Remember to check your e-ticket for check-in and departures times.

Full terms and conditions regarding your e-ticket can be found in the terms and conditions page

Terms and conditions

Arriving at the airport

We recommend arriving at the airport at least 60 minutes before departure. Regional airports are generally easy to navigate, but allowing a little extra time ensures a relaxed start to your journey.

Check-in typically closes 30 minutes prior to departure, after which boarding preparations begin.

If you’re unsure about arrival times or have specific requirements, our team is always happy to assist.

Check-in and boarding

Check-in at Sharp Airlines is simple and personal. Our staff will assist you with baggage, confirm your details, and answer any questions you may have before boarding.

Boarding usually takes place close to departure time and is guided by our ground crew. Due to the size and layout of regional aircraft, boarding is often via stairs directly to the aircraft.

We ask passengers to listen carefully to staff instructions, as procedures may vary slightly depending on the airport and weather conditions.

Regional airports - what to expect

Each airport we operate from is different, but most share a similar regional experience:

• Smaller terminals and shorter walking distances
• Limited or no security screening compared to major airports
• Outdoor boarding areas at some locations
• A more personal interaction with staff

Facilities such as cafés, seating, and restrooms vary by airport. Where facilities are limited, our focus is on keeping processes efficient and comfortable.

Weather and operational conditions 

Regional aviation is more directly affected by weather and operational conditions. On occasion, this may influence departure times,

baggage carriage, or boarding processes.

If conditions require changes, our team will communicate clearly and keep you informed. Safety always comes first, and decisions are made with care and experience.

Reservations Team

Please note that photo identification will be required at check in, you do not need your e-ticket to check in.

Remember to check your e-ticket for check-in and departures times.

Full terms and conditions regarding your e-ticket can be found in the terms and conditions page

Terms and conditions

Accessibility and assistance at the airport

If you require assistance at the airport, including mobility support, additional time, or help with boarding, please let us know when booking or prior to travel.

Our crews are experienced in supporting a wide range of needs and will do their best to ensure your journey is comfortable and respectful.

Before you fly

Before heading to the airport, we recommend:

• Checking your booking details
• Reviewing baggage allowances
• Allowing extra time if travelling with special items, pets, or assistance needs

If you have any questions or are unsure about what to expect, contacting our team ahead of time can help avoid uncertainty on the day.

Baggage

At Sharp we try to accommodate your needs.

We can carry:

Up to 15 kgs of checked luggage and 6kgs of carry-on luggage for a total of 21kg per paying customer. 

With prior notice we can carry most personal items. Baggage in excess of this allowance may be carried subject to flight load capacity. Otherwise it will be carried on the next available flight. If you have a special request please call our office on 1300 55 66 94.

Size, Dimensions & Weight

Maximum weight of any one item must not exceed 30 kg.

Square or rectangular objects = 750mm (length) x 450mm (width) x 500mm (height).

Elongated objects = 2300mm (length) x 450mm (width) x 230mm (height).

Carry-on bags must fit under the seat in front of you, as our aircraft do not have overhead lockers. A baggage gauge is available at check-in to ensure all carry-on items (including handles, pockets, and wheels) comply with the required dimensions.

To plan your travel and baggage requirements please contact Reservations.

Reservations

International Baggage

Up to 30 kgs of total luggage per paying customer

Sharp airlines will match your international baggage allowance up to a maximum of 30kg, this is not guaranteed and Subject to available space.  Travellers will need to produce evidence of their international travel at time of check in to receive the increased allowance.

Exceeding Your Allowance

Excess baggage travels subject to available space on the day of travel.

An excess baggage fee will be levied for each additional kg in excess of the 21kg limit on all routes.

*Subject to load restrictions.

* Extra baggage cannot be pre purchased

When will Baggage Restrictions change?

If meteorological conditions or operational requirements dictate, it may be necessary to restrict passenger's luggage allowances. Sharp Airlines will endeavour to place your baggage on the next available flight.

Dangerous Goods

We hate saying no but the safety of our passengers and crew always comes first. That's why items that are likely to pose a risk to safety and security or, can be used to cause harm, are carefully restricted or banned altogether.

Dangerous goods are also known as restricted articles and hazardous materials. Their carriage on aircraft is governed by the IATA Dangerous Goods Regulations and the Civil Aviation Safety Authority Regulations.

Can I pack that? Check the CASA website here to what you can pack in your baggage.

If you need more information on dangerous goods carriage please contact Reservations or refer to the CASA website. You may also ask our check-in staff if you have any questions.

Carrying Non Baggage Items

Golf Clubs

Golf Clubs can be carried on our airline services. The carriage of Golf Clubs is included in your normal combined baggage allowance of 21 kilos.

Firearms

Firearms can be carried on our airline services as part of your baggage allowance, they must have bolts removed, trigger locks installed & carried in a locked case. Excess baggage fees apply per kilo that exceeds the 21 kg baggage allowance. 

Any individual traveling with a firearm must present a valid firearms license to the staff when checking in or collecting their firearm.

Firearms & sporting equipment not carried in a hard case will travel at passengers own risk. 

Ammunition 

Must not exceed 5kg, be securely packaged & in a locked case. You must gain approval from the airline before flying.

Musical Instruments

Please note that musical instruments will only be accepted when in a hard case.

Prams

Smaller "umbrella" type prams are preferred over larger collapsible prams.

An infant 24 months and younger, who is not occupying a seat, has a complimentary maximum of 10 kg luggage to cover their stroller, car seat, bassinet or fold up cot. This complimentary allowance travels subject to available space on the day & can't be guaranteed.

Surfboards

Surfboards may be carried provided they do not exceed 2300mm (length) x 450mm (width) x 230mm (height). Fins must be removed if possible. Excess baggage fees apply per kilo that exceeds the 21 kg baggage allowance. Baggage limits still apply (see above).

Bikes

Call reservations to check available space.

Bikes will only be accepted if packed in a proper bike box or bag, with front wheel, handlebars, pedals and seat removed, tyres need to be deflated.

Bikes are carried on a space available basis. (Maximum 2 Bikes per flight) Bikes may need to travel before or after the passenger's preferred day of travel.  

E-bikes with batteries exceeding 160WH are not permitted to travel by air in Australia.
All devices with batteries in excess of 100WH must be declared to staff at check-in.

Cost will be $83.34 each way (up to a maximum of 23Kg including packaging)

(plus Credit Card surcharge of 3.08% for Amex, 4.09% for Diners and 1.16% for Visa and MasterCard). 

Please note bikes cannot be carried as part of baggage allowance.

Fragile, Perishable & Valuable items

It is recommended that any fragile, perishable or valuable items (including but not limited to cameras and computers) are carried in your carry-on baggage (Maximum weight 6kg). Appropriate actions should be taken by the passenger to ensure that all items in this category are protected.

Please note: Every effort will be made to ensure the safety of such items. However, Sharp Airlines cannot be held liable for fragile, perishable or valuable items carried in either carry-on or in checked in luggage. Passengers choose to carry such items at their own risk.

Damaged & Lost Luggage

Damaged

We make every effort to handle goods carefully. However, things sometimes happen. Sharp is not liable for minor damage caused to baggage due to normal wear and tear including damage to handles and wheels. Normal wear and tear is defined as:

• Scratches, dents or minor cuts
• Damage to or loss of straps, hooks or belts
• Broken wheels or feet
• Damage to retractable or fixed luggage handles
• Damage resulting from over packing

Weight Limits

Sharp Airlines shall not be liable for any baggage damage if the baggage weight exceeds the maximum recommended limit per item (23kg).

Reporting Damage

Any damage must be reported to our staff before you leave the airport.

Lost

If you have lost baggage please contact Reservations. Locating lost baggage will be made easier if all luggage is labelled with the owners name and contact phone number, ideally a mobile number.

Medical conditions

Travelling with a medical condition can feel uncertain. Our role is to make sure your journey is safe, considered, and as smooth as possible — for you, and for everyone on board.

Sharp Airlines regularly assists passengers with a wide range of medical needs. In most cases, flying with us is straightforward.

Occasionally, a little extra planning is required to ensure we can support you properly on the day of travel.

If you have a medical condition, we ask that bookings are made through our Reservations team rather than online. This allows us to understand your needs, answer questions clearly, and make sure the right arrangements are in place before you arrive at the airport.

In some situations, we may request a Medical Certificate of Fitness to Travel completed by your treating doctor. This is not required for every passenger, but may be requested if you:

• Have an unstable medical or mental health condition
• Are recovering from a recent illness or infectious disease
• Have been discharged from hospital within the previous 24 hours
• Require oxygen during flight

If a medical certificate is needed, our team will guide you through the process and explain exactly what is required. The completed form must be returned to our Reservations team prior to travel so it can be reviewed in advance.

Where there is any uncertainty about a passenger’s suitability to travel, Sharp Airlines may consult directly with the recommending medical practitioner. This ensures decisions are made carefully, professionally, and always with safety as the priority.

Our approach is simple: we aim to support travel wherever possible, while making sure it is done safely and responsibly. If you have any concerns, we encourage you to speak with our Reservations team early — we are here to help you plan with confidence.

Traveling during pregnancy 

We understand that every pregnancy is different. Our approach is designed to support safe, comfortable travel while recognising individual circumstances.

For passengers experiencing a normal, uncomplicated pregnancy, and where there is no indication of an impending birth, medical clearance is not required in the early stages of pregnancy.

If a pregnancy is complicated, or involves multiple births, medical clearance is required before travel.

Travel after 28 weeks

From 28 weeks onwards, passengers are required to carry a letter or certificate from a registered medical practitioner or registered midwife confirming:

• the estimated due date
• whether the pregnancy is single or multiple
• that the pregnancy is routine and without complications

This documentation must be available on request and carried with you at the airport and during the flight.

If there are any complications associated with the pregnancy, a Medical Certificate of Fitness to Travel is required regardless of gestation.

Short flights and gestation limits

For routine, uncomplicated pregnancies, travel is permitted up to the end of the 36th week of pregnancy.

If you are unsure whether travel is appropriate for your stage of pregnancy, we encourage you to speak with your medical practitioner before booking.

After delivery

If you are travelling within 7 days of delivery, a Medical Certificate is required.
For infants:

• newborns are not permitted to travel within 48 hours of birth
• medical clearance is required for infants travelling between 3 and 7 days after birth

Our approach

Our goal is not to place unnecessary barriers around travel, but to ensure the safety and wellbeing of both parent and child. If there is any uncertainty, our Reservations team is available to talk through your situation and guide you through the next steps.

Family travel

Travelling with young children is a different kind of journey. It comes with extra questions, extra planning — and sometimes a little extra stress. At Sharp, we understand that, and we aim to make family travel feel calm, simple, and well supported.

We regularly welcome families on board, including those travelling with infants and young children. Our crews are experienced, our aircraft are equipped for infant travel, and our processes are designed to keep things clear and predictable from check-in to arrival.

Travelling with an infant or young child
Infants under 24 months of age travel safely and comfortably when seated in the arms of a parent or guardian. Infants who do not occupy their own seat travel free of charge, however an individual e-ticket is still required for each infant.

For safety reasons, each infant must be accompanied by a separate adult. Approved infant restraint belts are available on all aircraft and must be worn during take-off, landing, turbulence, and whenever the seatbelt sign is illuminated, or crew advise.

At check-in, we ask families travelling with infants or children to provide proof of the child’s date of birth. This may include a passport, birth certificate, or immunisation record.

Our team understands that travelling with children rarely goes exactly to plan. If you have questions, need reassurance, or would like to discuss your circumstances before travel, our Reservations team is always happy to help.

Our goal is simple: to ensure families feel welcomed, informed, and supported — so you can focus on the journey ahead.

Travelling as an unaccompanied minor

Entrusting your child to travel on their own is a significant decision. At Sharp Airlines, we take that responsibility seriously and approach unaccompanied minor travel with care, structure, and clear processes at every step.

Children aged 5 to 12 years (inclusive) who are travelling without the supervision of a parent or legal guardian are classified as Unaccompanied Minors.

For safety reasons, bookings for unaccompanied minors cannot be made online. All arrangements must be made through our Reservations team, who will guide you through the process and ensure everything is in place before travel.

Please note that children under the age of 5 are not permitted to travel unaccompanied on Sharp flights.

Booking and preparation

When making a booking, the parent or nominated guardian will be required to complete an Unaccompanied Minor Form. This form captures important information about the child, the responsible adults at departure and arrival, and emergency contact details.
Once completed, the form must be returned to our Reservations team prior to travel so it can be reviewed and confirmed in advance.

Unaccompanied Minor Form

At the airport

Unaccompanied minors must arrive at the Sharp Airlines terminal at least 60 minutes prior to departure. This allows sufficient time for check-in, documentation checks, and a calm handover process.

At check-in, the parent or guardian delivering the child will be asked to present photo identification. This will be verified against the details provided on the Unaccompanied Minor Form.

Our ground staff will ensure the child is comfortable and prepared before boarding.

During the flight

Unaccompanied minors are supervised by Sharp Airlines crew from boarding through to arrival. While our aircraft do not carry a dedicated flight attendant, our crews are experienced in supporting young travellers and will keep a close watch throughout the journey.

Children travelling unaccompanied must be able to:

• sit upright unaided in their allocated seat
• fasten and wear the seatbelt correctly for the duration of the flight

On arrival

At the destination, the child will be handed over only to the nominated receiving adult listed on the Unaccompanied Minor Form. Photo identification will be checked before the child is released.

This ensures a secure and controlled transfer of responsibility.

A few helpful notes 

We encourage children to bring a favourite toy or comfort item to help them feel settled during the flight. Explaining the journey to them ahead of time — including who will be looking after them and who will meet them on arrival — can also help them feel more confident and at ease.

Please note that Sharp Airlines aircraft do not have onboard toilet facilities. We recommend ensuring the child has used airport amenities prior to boarding.

Special Assistance

Everyone’s journey is different. At Sharp, we aim to make travel as comfortable and straightforward as possible for passengers who require additional assistance.

We have many years of experience supporting passengers with a wide range of needs, and we encourage you to let us know how we can help. The earlier we understand your requirements, the better we can prepare.

Reservations

Letting us know your needs

If you require special assistance, please contact our Reservations team as early as possible. This allows us to plan appropriately and ensure the right support is available on the day of travel.

Some assistance services must be arranged in advance. If requirements are not advised ahead of time, assistance may be limited or unavailable on arrival at the airport.

Travelling with a wheelchair

If you require a wheelchair or mobility assistance, please contact Reservations at least five days prior to departure.
When speaking with our team, we may ask a few simple questions to understand the level of assistance required, such as:

• Are you able to board the aircraft steps independently?
• Do you require assistance during boarding?
• Do you need a wheelchair to travel from the terminal to the aircraft?
• Will you be travelling with your own wheelchair?

Passengers travelling with their own wheelchair may have it carried free of charge, in addition to their normal baggage allowance. While we always endeavour to accommodate requests, carriage is subject to aircraft limitations and local handling arrangements.

Boarding and disembarkation

Passengers requiring assistance may be boarded before other passengers and disembark after arrival to allow our crew adequate time to assist safely.

To ensure assistance can be provided as planned, passengers are asked to check in at least 60 minutes prior to departure. If you are not at the departure gate at the designated time, we may be unable to provide assistance and you may be rebooked onto the next available service.

Airport facilities

Lifts are not available at all airports. Lift access is currently available at the following locations:

Melbourne (Essendon)

King Island

Flinders Island

Burnie (Wynyard)

Launceston

Facilities can vary by location. We recommend confirming your requirements with our Reservations team prior to travel so we can advise what support is available at your departure and arrival ports.

Our approach

Our focus is simple: to ensure your journey is safe, respectful, and as comfortable as possible. If you are unsure whether assistance is required, or what support might be available, we encourage you to contact our team — we’re here to help.

Tasmania

Prior to your departure, please download and complete the Household Pets - Shipper's Statement & Acknowledgement form and the Declaration By Owner Or Importer For The Entry Of Dogs Into Tasmanian form and present at check in.

Household Pets - Shipper's Statement & Acknowledgement

Declaration By Owner Or Importer For The Entry Of Dogs Into Tasmanian form

King Island - Burnie (Wynyard) and King Island - Launceston (per sector)

Crate Hire $57.16 One way

Launceston – Flinders Island

Crate Hire $57.16 One way

No veterinary certificate required.

Bookings for these flights must be made through contacting Reservations

Reservations team

Please Note: 

• Bookings for unaccompanied animals will be taken on a request only basis only, carriage will be confirmed 24Hrs prior to departure.
• Dogs consigned from Victoria to Tasmania (Flinders Island and King Island) will only be accepted if covered by a veterinary certificate showing the animal has been treated against hydatids. Please see below link to Biosecurity Tasmania on requirements for brown dog tick.
• For information on bringing dogs to Tasmania, please see https://nre.tas.gov.au/biosecurity-tasmania/travellers-guide-to-tasmanian-biosecurity-what-you-can-and-cant-bring-into-tasmania
• Sharp Airlines does not provide a forwarding service so arrangements must be made for unaccompanied pets to be collected on arrival.

Victoria

Prior to your departure, please download and complete the Household Pets - Shipper's Statement & Acknowledgement form and present at check in.

Household Pets - Shipper's Statement & Acknowledgement

Essendon – Flinders Island and King Island (per sector)

Crate Hire $57.16 One way 

Launceston – Flinders Island

Crate Hire $57.16 One way 

Pets may be carried on Sharp Airlines as long as the following requirements are met:

• Dogs consigned from Victoria to Tasmania (Flinders Island and King Island) will only be accepted if covered by a veterinary certificate showing the animal has been treated against hydatids. Please see below link to Biosecurity Tasmania on requirements for brown dog tick.
• For information on bringing dogs to Tasmania please see https://nre.tas.gov.au/biosecurity-tasmania/travellers-guide-to-tasmanian-biosecurity-what-you-can-and-cant-bring-into-tasmania
• Pets are carried in an RSPCA approved "Pet Pack" which can be purchased through your local pet shop or vet.
• Maximum cage/crate size in 73Lx44Wx52H cm and must contain a moisture absorbent mat.
• Sharp Airlines does not provide a forwarding service so arrangements must be made for unaccompanied pets to be collected on arrival.